How To Submit a Ticket to the Help Desk

Topic

• Welcome to the Help Desk Ticketing Application, powered by TeamDynamix

Instructions

• Ensure you are logged in (it should automatically sign you in based on your MyWit credentials)
  • The site can be accessed by going to Help Desk Client Portal
• Services describe what is currently offered by IT
  • We continue to assess and add more Services as the system is being used
  • Will also have a link to create a ticket based on the service or issue you are experiencing
• Knowledge Base allows you to look for common issues and how to fix them
  • We will continue to update the knowledge base as problems and solutions happen
  • Some may link you directly to a Service that you can create a support ticket from
• Check My tickets allows you to track, follow up, communicate with IT or even remind yourself of previous issues
• Replying to an email will automatically update the ticket that the email corresponds to

Images

Need More Help?

• Stop in to the Help Desk in Room A230 and a technician can assist you
• Call the Help Desk at 712-314-2727
• Zoom Link on the Help Desk Client Portal Home Page (coming soon)