AirPod Connectivity

Set up AirPods with your Mac and Windows Devices

  • Information on how to set up your AirPods on different devices

Instructions for Windows

  • Hold button on the back of your AirPods until they turn light red.
  • open *Settings* on your windows computer.
  • Go to Bluetooth devices, click on "add device".
  • When it asks what device type, click on Bluetooth.
  • It should scan for hardware, the name of the device should be AirPods or "Your Name's AirPods" and should have a headphone symbol. 
  • Click connect, after connected you should be able to hear sounds. I would suggest opening a YouTube video and seeing if you can hear sound.

Instructions for Apple OS

  • On your Mac, choose System Settings from the Apple menu , then click Bluetooth.
  • Make sure that Bluetooth is on.
  • Put both AirPods in the charging case and open the lid.
  • Press and hold the setup button on the back of the case until the status light flashes white.
  • Select your AirPods in the Devices list, then click Connect.

Troubleshoot Tips

  • Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
  • Put both AirPods in the charging case and make sure that both AirPods are charging.
  • To make sure that Bluetooth is on, go to Settings > Bluetooth.
  • If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
  • Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.

Need More Help?

  • To create a service ticket, click the Request Service button on this page: AirPods Service
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